Privacy Policy

Privacy Policy

Last updated: June 2, 2025

This Privacy Policy explains how Sookooloo (“we,” “our,” or “us”) collects, uses, shares, and protects your personal data when you use our Service, including our website and mobile applications. By accessing or using Sookooloo, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly.

  • Account Registration: When you register for a Sookooloo account, you provide your name (or username), email address, password, and any optional profile details (e.g., avatar, bio).

  • User Content: When you create or submit quizzes, questions, or other content, we collect and store that content (including any text, images, or other media).

  • Customer Support & Communications: When you contact our support team or participate in surveys/promotions, you may provide additional information such as feedback or preferences.

1.2 Information Collected Automatically.

  • Usage Data: We automatically collect information about how you interact with the Service, such as quiz categories viewed, questions answered, time spent, scores, and user engagement metrics.

  • Device & Log Data: We collect information about your device (e.g., hardware model, operating system, unique device identifiers, mobile network information) and log data (e.g., IP address, browser type, pages accessed, dates and times of visits).

  • Cookies & Similar Technologies: We use cookies, pixels, and similar technologies to gather information about your browsing patterns, preferences, and settings. You can control cookie settings through your browser, but disabling cookies may limit certain features.

1.3 Information from Third Parties.

  • If you log in via a third-party service (e.g., Google, Facebook), we may receive information from that service (e.g., name, email address, profile picture). The information we receive depends on the permissions you grant to that third-party service.

2. How We Use Your Information

2.1 To Provide & Improve the Service.

  • Personalize your experience (e.g., recommending quizzes based on past performance).

  • Analyze usage patterns to optimize features, fix bugs, and enhance overall performance.

  • Communicate with you regarding updates, features, and promotional offers (with your consent, where required).

2.2 To Communicate with You.

  • Respond to your support requests, questions, or feedback.

  • Send you important notices, such as changes to the Privacy Policy or Terms of Service.

  • Send you promotional materials or newsletters, subject to your communication preferences and applicable law.

2.3 For Safety & Security.

  • Detect, investigate, and prevent fraudulent or unauthorized activities.

  • Enforce our Terms of Service and protect the rights, property, or safety of Sookooloo, our users, or others.

2.4 Aggregate & De-Identified Data.

  • We may aggregate or de-identify your data (so it no longer identifies you) and use it for research, analytics, and improving our services. De-identified data may be shared with third parties for lawful purposes.

3. How We Share Your Information

3.1 Service Providers & Partners.

  • We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, customer support, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers.

  • If Sookooloo undergoes a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different Privacy Policy.

3.3 Legal & Safety Reasons.

  • We may disclose your information if required by law (e.g., court order, subpoena) or in response to a government request.

  • We may share information if we believe, in good faith, that such disclosure is necessary to protect the safety, rights, property, or interests of Sookooloo, our users, or the public.

  • We may share information to prevent or investigate suspected wrongdoing, or in connection with legal claims.

3.4 With Your Consent.

  • We may share or disclose your personal information with your consent or at your direction.

4. Third-Party Links & Content

Our Service may contain links to third-party websites, apps, or services that are not owned or controlled by Sookooloo. This Privacy Policy does not apply to practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

5. Your Choices & Rights

5.1 Access, Correction & Deletion.

  • You can review and update most of the information in your account settings.

  • You may request access to, correction of, or deletion of your personal information by contacting us at privacy@sookooloo.com. We will process your request in accordance with applicable law.

5.2 Opt-Out of Marketing Communications.

  • You may opt out of receiving promotional emails by following the “unsubscribe” link in any marketing email or by updating your communication preferences in your account settings.

  • Even if you opt out of marketing messages, we may still send you non-marketing, transactional emails (e.g., account verification, service announcements).

5.3 Cookies & Tracking.

  • You can control cookies through your browser settings. If you choose to disable certain cookies, some features of the Service may not function properly.

  • You can opt out of interest-based advertising by visiting relevant opt-out pages (e.g., your device’s settings or industry opt-out portals).

5.4 Children’s Privacy.

  • Sookooloo does not knowingly collect personal information from children under 13 (unless any local law requires a higher age of consent). If you are under 13, do not use or provide any information on the Service without parental consent.

  • If we become aware that we have collected personal data from a child under 13 without appropriate consent, we will delete that information as soon as possible. If you believe a child under 13 has provided us personal information, please contact us.

6. Data Security & Retention

6.1 Data Security. We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. You understand and agree that we cannot guarantee absolute security.
6.2 Data Retention. We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

7. International Transfers

Sookooloo is based in Dubai, UAE, and your information may be transferred to, stored, or processed in the UAE or other jurisdictions. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We will take steps reasonably necessary to ensure that your data remains protected in accordance with this Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will post the revised policy with its “Last updated” date. Your continued use of the Service after the revised Privacy Policy takes effect constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@sookooloo.com
Address: Sookooloo Akwa, Douala, Cameroon

By using Sookooloo, you acknowledge that you have read and understood this Privacy Policy and agree to its terms